Privacy Policy
Last updated: 20th December 2025
SOLID 3D Prints (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
SOLID 3D Prints is a UK-based 3D printing studio providing design, prototyping, and fabrication services to individuals and film and television productions.
Contact details:
Email: contact@solid3dprintsuk.com
Location: Godalming, Surrey, United Kingdom
2. Personal Data We Collect
We may collect and process the following personal data:
- Name
- Email address
- Company or production name (if provided)
- Project details and messages submitted via our contact forms
- Any additional information you choose to provide
We do not collect payment or financial information at this time.
3. How We Collect Your Data
We collect data when you:
- Submit a contact form
- Contact us via email
- Communicate with us regarding a project or enquiry
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Consent – when you submit an enquiry
- Legitimate interest – to respond to enquiries and manage potential projects
- Legal obligation – where required by law
5. How We Use Your Data
Your data is used to:
- Respond to enquiries and communications
- Provide quotes and discuss project requirements
- Deliver services you request
- Maintain business records and improve our services
We aim to respond to all enquiries within 24 hours, where possible.
6. Data Storage and Security
Your personal data is stored securely using industry-standard safeguards. Access is restricted to authorised parties only. While we take reasonable steps to protect your data, no transmission over the internet is completely secure.
7. Data Sharing
We do not sell, rent, or trade your personal data.
Your information may only be shared:
- With trusted service providers necessary to operate our website or email services
- Where required by law or regulatory authorities
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting, or reporting requirements.
9. Cookies
Our website uses cookies to ensure proper functionality and improve user experience. Cookies may also be used by third-party services integrated into our website.
You can manage or disable cookies through your browser settings. Further information may be provided in a separate Cookies Policy.
10. Your Data Protection Rights
SOLID 3D Prints complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you contact us via our website forms, we collect personal data such as your name, email address, message content, and any files you choose to upload. This information is collected solely for the purpose of responding to enquiries, providing quotations, and communicating in relation to potential or ongoing work.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Contact form submissions and any uploaded files are stored securely and retained only for as long as necessary to respond to your enquiry, fulfil contractual obligations, or comply with legal requirements. Where no ongoing correspondence or legal obligation exists, form submissions are automatically deleted after a defined retention period.
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data
- Restrict or object to processing of your data
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us via our Contact page or by email at contact@solid3dprints.co.uk.
If you believe your personal data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at http://www.ico.org.uk.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.