Terms & Conditions
Last updated: 20th December 2025
These Terms & Conditions govern the use of the SOLID 3D Prints website and the provision of our services. By accessing our website or engaging our services, you agree to be bound by these Terms & Conditions.
1. About Us
SOLID 3D Prints is a UK-based 3D printing and design service providing prototyping, manufacturing, and fabrication services to individuals and film and television productions.
Contact:
Email: contact@solid3dprintsuk.com
Location: Godalming, Surrey, United Kingdom
2. Services
We provide custom 3D printing, design support, test prints, and final fabrication services. All work is produced based on the information provided by the client.
Any timelines, estimates, or turnaround times are provided in good faith but are not guaranteed unless explicitly agreed in writing.
3. Quotes and Orders
- Quotes are provided based on project details supplied at the time of enquiry.
- Any changes to scope, materials, or specifications may result in a revised quote.
- Orders are only confirmed once agreed in writing (email confirmation is sufficient).
4. Client Responsibilities
Clients are responsible for:
- Providing accurate specifications, measurements, and reference materials
- Confirming designs, dimensions, and finishes prior to production
- Ensuring they have the legal right to reproduce any files, designs, or intellectual property supplied
SOLID 3D Prints is not responsible for errors resulting from incorrect or incomplete information provided by the client.
5. Intellectual Property
- All intellectual property rights in designs, files, or materials supplied by the client remain with the client.
- Any designs or files created by SOLID 3D Prints remain our intellectual property unless otherwise agreed in writing.
- We reserve the right to display completed work for portfolio or promotional purposes unless confidentiality has been agreed in advance.
6. Confidentiality
We treat all client information and project details as confidential. Confidential or sensitive projects for film and television productions will not be disclosed where confidentiality is requested or contractually required.
7. Payment
- Payment terms will be agreed on a per-project basis.
- Invoices must be paid within the agreed timeframe.
- Late payments may result in delays to delivery or withholding of completed work.
At present, payments are arranged manually and not processed through the website.
8. Cancellations and Refunds
- Custom and bespoke 3D printed items are non-refundable once production has started.
- Cancellations prior to production may be subject to costs already incurred.
- Test prints and prototypes are provided for evaluation and may show minor cosmetic variations.
9. Limitation of Liability
To the fullest extent permitted by law:
- SOLID 3D Prints shall not be liable for indirect, incidental, or consequential losses
- Our liability is limited to the value of the services provided for the specific project
- We do not guarantee suitability for a specific purpose unless explicitly agreed
10. Website Use
You agree not to:
- Misuse the website
- Attempt unauthorised access
- Use content without permission
All website content is provided for general information only and may be updated without notice.
11. Privacy
Personal data submitted through this website is handled in accordance with our Privacy Policy and Cookies Policy.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date.